Χειροποίητο στην Ελλάδα - Δωρεάν αποστολή παγκοσμίως

Πολιτική επιστροφής χρημάτων

We really hope that you love your MIRAGE ITEMS but in case something is wrong or you changed your mind we are here to help! 😊🍄

We have a no refund policy, since 90% of the items are made-to-order and most of the sales are final but in case you change your mind we are willing to offer an exchange! ;)  This means you have 10 days after receiving your order to choose another item and request a return.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@miragedolls.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

🌷 You can always contact us for any return/exchange question at 

Email: info@miragedolls.com

Business Address: Mitropolitou Chrisanthou 5, 55132 Thessaloniki, Greece. 

Telephone: +44(0)7857794255 (what's Up)


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will fix it for FREE. 


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.